Shipping policy

SHIPPING POLICY

At The Goldsmith Co, we aim to dispatch all in-stock orders as quickly as possible.

PROCESSING TIMES

Orders are typically processed and dispatched within 1–3 working days.

During busy periods, processing times may be slightly longer.

BESPOKE & MADE-TO-ORDER ITEMS

Bespoke, personalised and made-to-order items require additional production time. Estimated completion and delivery times will be confirmed when your order is placed.

DELIVERY

Delivery times are estimates only and may vary depending on your location and the courier service used.

Once an order has been dispatched, The Goldsmith Co cannot be held responsible for delays caused by postal services, couriers, weather conditions or circumstances beyond our control.

DAMAGED OR LOST PARCELS

Please inspect your order upon arrival.

If your order arrives damaged, incomplete or appears to have been lost in transit, please contact us as soon as possible so we can investigate and assist.

INCORRECT DELIVERY INFORMATION

Customers are responsible for ensuring delivery information is correct at the time of ordering.

The Goldsmith Co cannot be held responsible for delays or losses resulting from incorrect delivery details supplied by the customer.

The Goldsmith Co
4 Broad Street
Staple Hill
Bristol
BS16 5NX

Telephone: 0117 956 8112

Email: thegoldsmithco@gmail.com