Refund policy

RETURNS & EXCHANGES POLICY

At The Goldsmith Co, customer satisfaction is important to us. Please read the following policy carefully before making a purchase.

ONLINE ORDERS

For standard stock items purchased online, customers may request a return within 14 days of receiving their order.

To be eligible for a return, items must be:

• Unworn and unused
• In their original condition
• Accompanied by proof of purchase
• Returned with all original packaging, presentation boxes, certificates and paperwork where supplied

Customers are responsible for return shipping costs unless the item is faulty or incorrectly supplied.

Refunds will be issued to the original payment method once the item has been received and inspected and approved.

We reserve the right to refuse a refund where an item shows signs of wear, damage, alteration, misuse or is returned incomplete.

IN-STORE PURCHASES

We do not offer refunds for change-of-mind purchases made in-store.

Items may be exchanged within 14 days of purchase provided they are:

• Unworn and unused
• In their original condition
• Accompanied by proof of purchase
• Returned with all original packaging, presentation boxes, certificates and paperwork where supplied

Where an exchange item is of a higher value, the difference must be paid. Where the replacement item is of a lower value, the remaining balance will be issued as store credit.

BESPOKE, MADE-TO-ORDER & PERSONALISED ITEMS

Bespoke, made-to-order, customised, personalised, resized, engraved and personalised items are non-refundable and non-exchangeable unless found to be faulty.

This includes specially commissioned pieces, resized rings ordered specifically for a customer, engraved items, CAD-designed jewellery and personalised jewellery.

EARRINGS

For hygiene reasons, earrings cannot be returned or exchanged unless they are faulty.

FAULTY ITEMS

Your statutory rights are not affected.

If you believe an item is faulty, please contact us as soon as possible and return the item for inspection.

We reserve the right to inspect all items before determining whether a repair, replacement, refund or other appropriate remedy will be provided.

Items showing signs of accidental damage, misuse, neglect, unauthorised repair, alteration or normal wear and tear may not be covered.

REPAIRS

All repair work carried out by The Goldsmith Co is guaranteed against defects in workmanship for a period of 3 months from the date of collection.

This guarantee does not cover:

• General wear and tear
• Accidental damage
• Stone loss caused by impact or snagging
• Damage caused by third parties
• Pre-existing weaknesses identified before repair

HOW TO CONTACT US

The Goldsmith Co
4 Broad Street
Staple Hill
Bristol
BS16 5NX

Telephone: 0117 956 8112

Email: thegoldsmithco@gmail.com